Refunds & cancellations

Scope

This policy applies to Intelligentsoftwarehub programmes: the Structured Backtesting Intensive, Strategy Review Clinics, Private Chart Reviews, and the Chart Foundations Workshop. It does not cover third-party charting subscriptions or products we do not sell.

Cooling-off for distance bookings

If you book online or by phone as a consumer in the United Kingdom, you may cancel within fourteen days of enrolment confirmation unless the programme has started with your agreement during that period. If you ask us to begin within the cooling-off window, you may be charged a reasonable amount for teaching already delivered.

Deposits

Deposits reserve a cohort seat or private appointment. Deposits are refundable in full if we cancel the programme. Deposits are non-refundable if you withdraw after the cooling-off period and outside the windows below, except where we agree a goodwill partial refund.

Intensive and Foundations Workshop

• Cancellation twenty-one or more days before the first session: full refund of fees paid, minus any non-recoverable materials already shipped at your request.
• Cancellation eight to twenty days before: fifty percent refund of tuition paid.
• Cancellation within seven days or after the programme starts: no tuition refund for remaining sessions, unless we cancel or a documented medical emergency prevents attendance — in which case we offer a credit toward a later cohort where places exist.

Clinics and private reviews

• Reschedule or cancel forty-eight or more hours before the appointment: full credit or refund of the session fee.
• Less than forty-eight hours’ notice or no-show: session fee is due in full.

Work already started

Pre-session chart reviews and written follow-ups begun before a late cancellation are considered delivered work. We may deduct a fair portion of the fee reflecting that preparation.

Materials

Digital workbook templates remain yours after purchase of a programme. Printed materials shipped separately are non-refundable once dispatched unless defective.

How to request a refund

Email hello@intelligentsoftwarehub.digital with your name, programme, booking date, and reason. We respond within five working days. Approved refunds are returned by the original bank transfer method within fourteen working days of approval.

Our cancellations

If we cancel a cohort or session, you may choose a full refund or a transfer to a later date. We are not responsible for travel costs you arrange independently for optional in-person days.

Exceptions

Statutory rights under UK consumer law remain unaffected. Nothing here limits those rights.